m.Ads supports its clients directly for everything we deliver. That includes the Microsoft 365 licences and cloud migrations we set up and manage for you, and our marketing services.
Contact us
Support hours
Monday to Friday, 9:00 am to 6:00 pm Malaysia time (MYT, UTC+8), excluding Malaysian public holidays.
For urgent service-affecting issues outside these hours, message us on WhatsApp and we will pick it up at the start of the next business day.
What we support
- Microsoft 365 licensing and subscription management: adding, removing and changing user licences
- Cloud storage migration to OneDrive and SharePoint
- User account set-up, admin and security basics, such as multi-factor authentication (MFA) and password resets
- Billing and invoice questions for subscriptions bought through m.Ads
- m.Ads marketing services: social media management, content, ads and websites
How to raise a request
Email or WhatsApp us and include:
- Your company name
- The contact person and the best way to reach them
- The users or accounts affected
- A description of the issue
- Screenshots or error messages, if you have them
- How urgent it is
What to expect
- We acknowledge every request within one business day.
- Service-affecting issues, such as users who cannot sign in, send email or open their files, are prioritised.
- Where a Microsoft platform issue needs Microsoft’s own engineers, we escalate it to Microsoft support and keep you updated.
Related pages
Business details
MADS AI MARKETING AGENCY
SSM Registration No.: 202603073151 (003833701-H)
Email: support@mads.marketing
Phone: +60 12-600 7558